Support Center
We’re here to help. Find answers to common questions or get in touch.
Orders & Shipping
Track orders, shipping times, and delivery information.
Returns & Warranty
Hassle-free returns and products backed by a 2-year warranty.
Contact Us
Get in touch with our support team directly.
Shipping & Delivery
Getting Your Order to You
All orders are processed from our warehouse within 1-2 business days. Once shipped, you’ll receive an email with tracking information.
Order tracking: Once your order ships, you’ll receive an email with a tracking number. You can also check your order status anytime by logging into your account.
Returns & Exchanges
Easy Returns, No Hassle
We want you to be completely satisfied with your purchase. If something isn’t right, our return process is simple and straightforward.
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30-day return window from the date of delivery. Plenty of time to make sure you’re happy with your purchase. -
Original condition required. Items must be unused and in their original packaging with all accessories included. -
Free return shipping on defective items. For other returns, a prepaid label is provided at a flat rate. -
Refund processed within 5-7 business days after we receive and inspect your return. Refund goes back to the original payment method. -
Exchanges available for different products or variants. Simply note your preferred exchange item when initiating the return. -
To initiate a return, email [email protected] with your order number and reason for the return. We’ll send you a prepaid shipping label.
Warranty
2-Year Warranty on All Products
Every product we sell is built to last and backed by our comprehensive 2-year warranty covering manufacturing defects and workmanship issues.
Covered
- Manufacturing defects
- Faulty connectors or pins
- Workmanship issues
- Premature cable failure
- Charging or data transfer malfunctions
Not Covered
- Physical damage (cuts, crushing)
- Water or liquid damage
- Normal wear and tear
- Damage from misuse or negligence
- Unauthorized modifications
How to File a Warranty Claim
- Email [email protected] with your order number.
- Include clear photos of the defect or issue.
- Describe the problem and when it started.
- Our team will review your claim within 1-2 business days.
- Once approved, a replacement is shipped within 3-5 business days.
Product Compatibility
Find the Right Cable or Adapter
Not sure which cable you need? Use this guide to match the right connector type with your devices.
USB-C to USB-C
Laptops, tablets, phones, Nintendo Switch, iPad Pro, MacBook, Android devices, portable monitors.
USB-C to USB-A
Older laptops, desktops, car chargers, gaming consoles, USB-A power banks, legacy peripherals.
USB-C to Lightning
iPhones (14 and earlier), AirPods, AirPods Pro, AirPods Max, select Beats headphones.
USB-C to HDMI
External monitors, TVs, projectors, conference room displays. Supports up to 4K@60Hz.
Thunderbolt 4
External SSDs, eGPUs, docking stations, daisy-chained displays. Up to 40Gbps data transfer.
Power Delivery (PD)
Check wattage: 20W for phones, 65W for laptops, 100W+ for pro laptops and workstations.
Not sure what you need? Contact our team at [email protected] with your device model and we’ll recommend the right product for you.
Frequently Asked Questions
Common Questions
What’s the difference between USB-C and Thunderbolt?
Both use the same USB-C physical connector, but Thunderbolt is a more advanced protocol. Thunderbolt 3 and 4 support up to 40Gbps data transfer, dual 4K display output, and daisy-chaining multiple devices. All Thunderbolt cables work as USB-C cables, but not all USB-C cables support Thunderbolt speeds. If you need the fastest data transfer or plan to connect external GPUs and high-resolution displays, go with Thunderbolt.
Can I use a 100W charger on my phone?
Yes, absolutely. USB-C Power Delivery is a smart protocol that negotiates the correct wattage between the charger and your device automatically. Your phone will only draw the power it needs, regardless of the charger’s maximum output. A 100W charger will safely charge your phone at its supported wattage (typically 20-30W) without any risk of damage.
How do I know which cable supports fast charging?
Look for “PD” (Power Delivery) in the product name or specifications. Our product pages list the exact wattage each cable supports. For fast charging phones, you need at least 20W PD. For laptops, look for 65W or 100W PD cables. The cable and charger both need to support the required wattage for fast charging to work.
Do your cables support data transfer?
Yes. All our cables support both charging and data transfer simultaneously. The speed depends on the cable specification: USB 2.0 supports 480Mbps, USB 3.2 supports up to 10Gbps, and USB4/Thunderbolt 4 supports up to 40Gbps. Check the product page for the specific data transfer speed of each cable.
What if my device doesn’t have USB-C?
We have you covered with a range of adapters and hubs. USB-C to USB-A adapters let you connect to older ports. Our multi-port hubs add USB-A, HDMI, SD card, and Ethernet ports to any USB-C device. Docking stations provide a full desktop setup through a single USB-C connection. Browse our Adapters and Hubs collections to find the right solution.
How long do your cables last?
Our cables are rated for 10,000+ bend cycles, which translates to years of daily use. Braided nylon cables are even more durable and resist tangling. All cables feature reinforced stress points at the connectors where most cables fail. Every cable carries our 2-year warranty, so if anything goes wrong during normal use, we’ll replace it.
Still Need Help?
Our support team is available to answer your questions and help you find the right solution.
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